Job Description

Fidelity Vacancies – Pre-Sales Engineer

Pre-Sales Engineer – Fidelity Vacancies

Role Overview

The Pre-Sales Engineer plays a critical role in delivering tailored security technology solutions by partnering closely with sales and project teams. This position focuses on understanding client requirements, designing integrated security solutions, and providing technical expertise throughout the sales lifecycle to ensure customer needs are met effectively.

Key Responsibilities

Technical Consultation

• Engage with prospective clients alongside sales teams to assess security requirements

• Translate customer needs into effective, compliant security solutions

Solution Design

• Design and propose integrated security solutions including CCTV, access control, intrusion detection, perimeter protection, and related technologies

• Develop professional solution designs using design tools, PowerPoint, Google Earth, and other relevant software

Product Demonstrations

• Conduct live and virtual demonstrations, including proof-of-concept presentations, to showcase solution capabilities

Pre-Sales Technical Support

• Provide technical input for proposals, system designs, documentation, and solution sign-off

• Respond to technical queries from customers and internal stakeholders

Site Assessments

• Perform site surveys and assessments to determine optimal system design based on environment, risk, and compliance requirements

Proposal and Tender Support

• Assist in developing detailed proposals including technical specifications, pricing inputs, and implementation timelines

• Support RFP and RFI responses, ensuring all technical elements are accurately addressed

Collaboration and Handover

• Work closely with sales, project management, and support teams to ensure seamless transition from pre-sales to implementation

Market and Technology Awareness

• Stay current with emerging security technologies, trends, and product advancements to enhance solution offerings

Minimum Requirements

Qualifications and Experience

• Post-matric qualification or equivalent

• Minimum of 4 years’ experience in a pre-sales, sales engineering, or technical consulting role within the security industry

• In-depth knowledge of CCTV, access control, intrusion detection, alarm systems, and network security

• Practical experience with networking, video management systems, server design, and video storage calculations

• Experience with security vendors such as Hikvision, Axis, Bosch, Gallagher, Milestone, and Impro

Technical and Professional Requirements

• Proficient in MS Word, Excel, PowerPoint, Outlook, and design software

• Strong analytical and problem-solving skills

• Excellent verbal and written communication skills with the ability to explain technical concepts clearly

• Professional appearance and conduct at all times

• Ability to work under pressure and meet tight deadlines

• Willingness to travel as required

• Valid driver’s licence and reliable vehicle

• PSIRA registration, Grade C

Key Competencies and Attributes

• Customer-focused and solution-oriented mindset

• Strong presentation, negotiation, and persuasion skills

• High level of integrity and accountability

• Self-motivated, adaptable, and resilient

• Excellent planning, organisation, and time management skills

• Strong collaboration and stakeholder engagement abilities

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