Job Description

Clicks Group Careers – Wellness Assistant

Wellness Assistant – Clicks Group Careers

Job Objectives
The Wellness Assistant is responsible for delivering outstanding customer service through strong in-store presence and a proactive approach to customer needs. This role focuses on providing expert advice on health, wellness, and supplement products while driving sales and maintaining high merchandising and operational standards.

Key Responsibilities

• Provide exceptional customer service by assisting customers with product selection and offering informed health and supplement advice
• Consult with customers to recommend suitable healthcare, nutrition, and wellness products
• Drive sales by promoting a wide range of products through effective cross-selling and upselling techniques
• Ensure optimal stock availability in healthcare aisles by following stock management procedures
• Minimize product wastage through adherence to stock rotation principles
• Prevent stock losses by complying with all risk management policies and procedures
• Maintain high standards of hygiene and cleanliness to create an inviting shopping environment
• Support merchandising activities by implementing store guidelines and display standards
• Follow all standard operating procedures to ensure consistent store operations
• Continuously improve product knowledge and share insights with team members to ensure service continuity

Minimum Requirements

Job Knowledge

• Basic knowledge of health, fitness, and supplement products
• Understanding of retail store operations, including stock management, merchandising, and risk control

Job-Related Skills

• Strong communication and interpersonal skills
• Customer-focused approach with a passion for service excellence
• Proven selling and product recommendation skills
• Merchandising and display management abilities
• Basic computer literacy is advantageous

Experience

• Minimum of 1 year relevant retail experience
• Experience working with sports nutrition, vitamins, and related wellness products
• Background in sales and customer service training

Education

• Matric qualification
• Minimum of 50% in English
• Pass in Life Sciences or Physics
• A qualification in sports, fitness, or nutrition is advantageous

Competencies

Essential

• Building relationships and effective networking
• Persuading and influencing customers
• Following procedures and maintaining compliance
• Delivering results and meeting customer expectations
• Communicating and presenting information clearly
• Achieving personal work goals and targets

Desirable

• Ability to handle pressure and setbacks
• Adaptability and responsiveness to change
• Commitment to principles and values
• Strong planning and organizational skills
• Teamwork and collaboration skills

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