Job Description

Flysafair careers – Manager: Regional Airport Operations

Manager: Regional Airport Operations – FlySafair Careers

Job Overview
FlySafair Careers is seeking an experienced and results-driven Manager: Regional Airport Operations to oversee and optimise operational performance across regional airports. This role is responsible for ensuring safe, efficient, and customer-focused airport operations while maintaining strong relationships with internal stakeholders and external service providers.

Key Responsibilities
Operational Management

• Manage and authorise purchasing and invoice approvals for Passenger Services, Crew, and Technical functions

• Control and manage costs related to delays, disruptions, and missed connections

• Motivate and manage additional contracts linked to procurement and operational requirements

• Plan, organise, and motivate for resources to support operational demands

• Coordinate delay handling and manage disrupted operations effectively

• Oversee all passenger, ramp, and baggage handling activities

Service Providers & Stakeholder Engagement

• Manage and maintain relationships with external service providers

• Ensure service providers meet agreed Service Level Agreements for staff and equipment

• Provide guidance to external service providers and internal departments

• Ensure external staff are trained in line with regulatory requirements and internal manuals

• Build and maintain relationships with charter operators

• Motivate, tender, and manage charter operations as required

Compliance, Safety & Governance

• Ensure full compliance with company policies, procedures, and brand standards

• Ensure adherence to applicable aviation, ground safety, labour, health, and safety legislation

• Coordinate scheduled audits to maintain the highest service and safety standards

• Ensure Local Emergency Response Action Plans are implemented in collaboration with the safety department

• Manage unresolved operational issues with financial impact, including inadmissible passenger cases

Performance & Customer Experience

• Achieve punctuality and On-Time Performance targets

• Manage ticket sales functions and reconciliation at all regional airports

• Promote customer service KPIs and Net Promoter Score targets

• Ensure a seamless and positive passenger experience across all stations

• Engage directly with passengers via phone or email to address feedback and complaints

• Ensure service providers align customer service delivery with FlySafair standards

Representation & Industry Participation

• Represent FlySafair Operations at Airline Operators Committee forums

• Participate in local airport committees including Baggage, Pilferage, Security, Safety, and Wildlife forums through service providers

Minimum Requirements

• Grade 12 or equivalent

• Diploma or Degree in Travel, Tourism, or Aviation is advantageous

• Minimum of 10 years’ aviation experience, including at least 5 years in a management role

Experience & Knowledge

• Passenger handling, baggage handling, ramp, cargo, and non-scheduled operations

• Commercial ground handling agreements

• IOSA and ISAGO audit requirements

• Strong understanding of commercial airline and airport operations

Work Conditions

• Availability to work non-office hours, weekends, and extended hours when operationally required

Personal Attributes

• Professional with high integrity

• Empathetic, patient, and customer-focused

• Self-motivated and able to work independently

• Goal-oriented with a positive attitude

• Able to perform effectively under pressure and manage changing priorities

Employment Equity

• Preference will be given to candidates from under-represented designated groups

• FlySafair Careers reserves the right not to proceed with the appointment or to appoint in line with operational requirements

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