Job Description

Dsv Vacancies – Manager, Senior Operations, Road

Manager, Senior Operations, Road – Dsv Vacancies

Main Purpose of the Role

The Manager, Senior Operations, Road is responsible for leading branch operations by managing staff, client relationships, and service delivery to ensure alignment with organizational objectives. This role focuses on maximizing resource utilization, driving operational excellence, and maintaining a strong client-centric approach. The position carries full accountability for financial performance, profitability, service standards, and client retention within the branch.

Job Requirements

• Minimum of 5 years’ experience in the logistics, transport, or courier industry in a managerial role
• Strong background in sales, operations, HR, and industrial relations
• Advanced Excel skills, including pivot tables, charts, and formulas
• Comprehensive understanding of financial management, including P&L oversight
• Knowledge of labor legislation, including LRA and BCEA
• Proven ability to engage effectively with clients and stakeholders at all organizational levels
• Strong administrative, planning, and organizational skills
• Ability to adapt to evolving technologies and fast-paced environments
• Ability to work under pressure and consistently meet deadlines
• Capable of working independently with minimal supervision
• Excellent written and verbal communication skills
• Willingness to work extended hours and travel when required
• Valid Code 8 driver’s license with reliable transport
• Strong budgeting, cost analysis, and forecasting capabilities

Computer Literacy Level

• Intermediate proficiency in MS Office Suite (Word, Excel, PowerPoint, Teams, Outlook)

Qualifications (Advantageous)

• B.Com Degree in Transport and Logistics

Key Competencies

• Strong decision-making ability in dynamic environments
• Proven leadership skills with the ability to manage diverse teams across sales and operations
• Ability to drive performance management and enhance team productivity
• Skilled in setting measurable goals and ensuring accountability
• Effective presentation and public speaking abilities
• Commercial acumen with the ability to support and drive sales initiatives
• Analytical thinking with the ability to simplify complex processes into actionable solutions
• Talent identification and team development capabilities
• Ability to operate independently within company policies and procedures

Duties and Responsibilities

• Lead and manage branch operations by aligning team performance with organizational objectives
• Collaborate with shared services to ensure seamless operational support and coordination
• Deliver high-quality services in line with the company’s service catalogue
• Manage operational costs and productivity to ensure efficiency and profitability
• Ensure compliance with internal controls, external regulations, and key performance indicators
• Achieve and exceed branch financial targets and budget commitments
• Identify business risks and opportunities, implementing strategies to enhance performance
• Oversee staff performance, development, and succession planning
• Maintain strict adherence to operational schedules and deadlines
• Manage resources effectively while ensuring strong risk management practices
• Handle administrative responsibilities associated with the role
• Engage with customers across all levels to maintain strong relationships and service excellence
• Enforce systems, processes, and controls while driving continuous improvement initiatives
• Manage customer dissatisfaction processes, including root cause analysis and corrective actions
• Monitor and drive daily operational performance to meet and exceed targets
• Ensure all vehicles are roadworthy and compliant with legal and safety standards
• Oversee fleet management, including maintenance, condition, and fuel usage
• Drive implementation of company initiatives across all branches or agents
• Ensure effective use of financial tools for branch and agency management
• Validate and review financial forecasts for accuracy and alignment with business objectives
• Actively manage branch P&L, analyzing variances and implementing corrective actions
• Prepare and manage annual budgets based on operational insights and financial guidelines
• Ensure compliance with Quality, Safety, Health, and Environmental (QSHE) standards and requirements
• Oversee operational performance during peak periods and provide leadership support across branches

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