Job Description

Clicks Group Careers – Store Manager

Store Manager – Clicks Group Careers

Introduction
We are seeking a dynamic Store Manager who is passionate about retail and service excellence. This role requires confidence in managing a store and leading a team to deliver a competitive advantage for the Clicks brand. The successful candidate will report to the Area Manager.

Duties & Responsibilities

Job Purpose:
Ensure the efficient operation of the store and service excellence by leading and directing the store team to achieve sales, profit, and compliance targets while maintaining a competitive advantage for the brand.

Job Objectives:

• Drive the store’s financial performance by maximising sales, tracking daily targets, and implementing weekly and monthly sales plans.
• Manage and control all operational activities, including expenses, stock management, shrinkage, housekeeping, and administration.
• Oversee in-store execution of visual merchandising, ensuring presentation and promotional standards are maintained in line with the brand image.
• Develop and motivate employees through effective leadership, selection, and ongoing development to build capacity and capability for current and future business needs.
• Schedule staff according to the Group’s labour policy to ensure all departments are fully and appropriately staffed.
• Manage administrative responsibilities efficiently, including time and attendance records and submission to HR.
• Execute customer service initiatives and corrective actions to enhance the customer experience, drive loyalty, and achieve club card participation targets.
• Build and maintain strong relationships with stakeholders, including centre managers, suppliers, and distribution centres, to achieve business objectives and maximise opportunities.
• Monitor customer trends, demographics, and competitor activity to capitalise on market opportunities.
• Foster integration and cohesion between store operations, pharmacy, and clinic teams.
• Drive a high-performing culture that promotes employee engagement, customer satisfaction, and shareholder value.
• Support Clicks’ vision to be the customer’s first-choice health and beauty retailer by living and promoting company values.

Desired Experience & Qualifications

Education & Experience:

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: B. Degree or Diploma in Retail, Finance Management, Pharmacy, or related field (for external applicants)
• Minimum 2 years’ experience in store management within a retail/FMCG environment or successful completion of the Clicks Trainee Store Management Programme
• Experience in financial management, including budgets, profit and loss statements, and financial ratios

Job Knowledge & Skills:

• Sound understanding of financial management principles
• Strong retail/FMCG experience with knowledge of merchandising and promotions
• Knowledge of stock, cost, risk, and compliance management procedures
• Customer service excellence
• Labour legislation and IR practices
• Competency-based interviewing
• Strong managerial and leadership skills
• Results and target driven
• Planning and organising skills
• Problem-solving and decision-making
• Strong customer orientation and communication skills
• Computer literacy
• Financial acumen

Essential Competencies:

• Leading and supervising
• Planning and organising
• Delivering results and meeting customer expectations
• Entrepreneurial and commercial thinking
• Deciding and initiating action
• Working with people
• Analysing
• Coping with pressures and setbacks

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