Job Description

Affinity health vacancies – Technical Support Telesales Agent

Technical Support Telesales Agent – Affinity Health Vacancies

About the Role
Affinity Health Vacancies is seeking a skilled and motivated Technical Support Telesales Agent to join a leading provider in the power solutions industry. This role blends technical support with sales, making it ideal for individuals who enjoy problem-solving, customer interaction, and driving results.

Key Responsibilities

Technical & Customer Support

• Serve as the first point of contact for generator-related queries
• Provide immediate technical solutions and guidance to customers
• Keep clients informed on service progress and job status
• Manage and resolve product-related complaints professionally

Technician Coordination & Scheduling

• Plan and schedule service visits for technicians efficiently
• Debrief technicians after service calls
• Process service invoices, job cards, and sub-contractor schedules
• Maintain strong working relationships with service teams

Quotations & Administration

• Prepare accurate quotations for services and spare parts
• Process warranty claims, work orders, and sales orders
• Update and maintain customer records in the system
• Monitor inventory and report on stock levels

Sales & Client Engagement

• Promote and sell products and services to prospective clients
• Build and maintain strong customer relationships
• Assist walk-in customers and address specific requirements
• Process payments and ensure accurate documentation

Minimum Requirements

• Matric certificate (preferably with Higher Grade subjects, including Mathematics C+)
• Valid driver’s license and reliable own transport
• Telesales experience advantageous
• Technical interest in engines or electrical systems advantageous
• Strong communication, selling, and negotiation skills
• Excellent numeracy, attention to detail, and computer literacy
• Proficient in Microsoft Office, especially Excel
• Professional, presentable, and target-driven
• Strong organisational, time management, and teamwork skills

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