Job Description

Clicks Group Careers – Service Advisor

Service Advisor – Clicks Group Careers

Introduction
As a Service Advisor at Clicks, you will ensure service excellence at the point of sale by delivering fast, efficient customer service and managing all POS operational activities.

Duties & Responsibilities

Job Objectives:

• Direct and manage all operational activities at the point of sale efficiently and accurately.
• Ensure safe and effective management of stock and cash, minimise shrinkage, and maintain high standards of housekeeping and administration.
• Train, motivate, and supervise shop assistants and cashiers to deliver service excellence at all times.
• Ensure adequate staffing in line with work schedules, company policies, and labour legislation.
• Resolve customer queries promptly and efficiently, adhering to company policies.
• Promote the Clicks clubcard to achieve participation targets.
• Manage stock effectively through security measures, cash controls, returns policies, and administrative duties to minimise losses.
• Act as a brand ambassador by delivering friendly, professional, and visible customer service.
• Support Clicks’ vision to be the customer’s first choice in health and beauty by living and promoting company values.
• Maintain up-to-date knowledge of products, ranges, promotions, and events to provide accurate information to customers.

Knowledge:

• Understanding and application of financial management principles.
• Retail/FMCG experience with knowledge of merchandising and promotions.
• Knowledge of stock, cost, risk, and compliance management procedures.
• Customer service excellence standards.
• Labour legislation and IR practices.
• Competency-based interviewing.

Skills:

• Results and target driven.
• Strong managerial skills.
• Planning and organising abilities.
• Problem-solving skills.
• Excellent customer orientation.
• Effective communication skills.
• Computer literacy.
• Numeracy skills.

Competencies:

Essential:

• Leading and supervising.
• Relating and networking.
• Delivering results and meeting customer expectations.

Desirable:

• Following instructions and procedures.
• Working with people.
• Analysing information.
• Planning and organising.
• Coping with pressures and setbacks.

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