Permanent SSD Quality Control Specialist | Momentum Group Vacancies
Job Description
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Momentum Group Vacancies – SSD Quality Control Specialist- Centurion
Location: South Africa
Company: Momentum Group
Job Type: Permanent
Job Sector: Information Technology
Job Title: SSD Quality Control Specialist – Centurion
Company: Momentum Group
Closing Date: 2025/08/20
Reference Number: MMH250605-1
Position Type: Permanent
Role Family: Client Services
Cluster: Momentum Insure Company Limited
Remote Opportunity: Some of the time
Location – Country: South Africa
Location – Province: Gauteng
Location – Town / City: Centurion
Introduction
Through our client-facing brands Metropolitan and Momentum, Multiply (wellness and rewards programme), and specialist brands like Guardrisk and Eris Property Group, Momentum Metropolitan helps individuals and businesses achieve their financial goals. We support savings, protection, and investments while empowering companies to care for their employees. Our solutions are delivered via advisers, brokers, and digital platforms. Learn more at www.momentummetropolitan.co.za.
Disclaimer: Verify the legitimacy of this job advert on our company career page.
Role Purpose
Monitor and evaluate the quality of new business sales and service across SSD channels to ensure compliance with standards, processes, and procedures. Document quality issues, performance measures, and provide feedback to stakeholders to support corrective actions and training.
Requirements
- Grade 12 or equivalent qualification
- Relevant Diploma
- Process, system, and legislative training
- 2-3 years’ relevant experience (essential)
- Insurance industry experience (desirable)
- Client services or quality assurance background (desirable)
Duties & Responsibilities
Internal Process
- Ensure operational processes and procedures are effective and adhered to.
- Verify accuracy of data captured on business systems against quality standards.
- Identify process gaps, trends, and training needs, providing feedback to management.
Client
- Offer expert advice to internal stakeholders.
- Build relationships and meet SLAs with clients and stakeholders.
- Foster a culture of exceptional service and feedback.
People
- Collaborate with peers and stakeholders to drive change and innovation.
- Continuously develop expertise in industry knowledge and legislation.
- Manage time effectively and maintain high productivity.
Finance
- Propose cost-effective solutions to enhance operational efficiency.
Competencies
- Business and industry knowledge
- Understanding of relevant legislation (insurance industry focus)
- Attention to detail, planning, and organizational skills
- Assertiveness, reporting, and Excel proficiency
- Analytical, procedural, and teamwork capabilities
- Commitment to upholding standards and data interpretation
Policy
We promote Employment Equity, diversity, and inclusion. All appointments align with our equity goals. People with disabilities are encouraged to apply.
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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