Job Description

Dischem Vacancies – Casual Frontshop Assistant

Casual Frontshop Assistant – Dischem Vacancies

About the Role
Dis-Chem Springfield is looking for a Casual Frontshop Assistant to maintain merchandising standards while supporting exceptional customer service at the point of sale, in line with Dis-Chem policies and procedures.

Minimum Requirements

Essential:

• Grade 12 / Matric or Senior Certificate
• 0–6 months retail work experience

Advantageous:

• 1 year retail work experience
• Certification in Retail Business Management

Key Responsibilities

• Ensure all products are available and neatly displayed on shelves.
• Monitor stock to prevent expired or outdated items.
• Restock merchandise to maximize sales opportunities.
• Address customer out-of-stock queries promptly.
• Store and organize delivered or storeroom stock correctly.
• Maintain accurate merchandise displays, labels, and pricing; report discrepancies to management.
• Keep the storeroom tidy and organized.
• Stay updated on product knowledge to assist customers effectively.
• Assist with back shopping and restocking when needed.
• Handle merchandise carefully to prevent losses.
• Process all transactions, including cash, cards, vouchers, coupons, and loyalty cards.
• Facilitate returns and exchanges according to company policy.
• Ensure cash is secured in the drop safe according to SOPs.
• Approve line voids and price changes with Frontshop Leader authorization.
• Maintain accurate cash flow at all times.
• Rotate stock regularly and follow stock control procedures.
• Report low, damaged, or expired stock to management immediately.
• Support stock counting and general stocktaking activities.
• Assist with loading and off-loading stock, and flatten boxes for disposal.
• Build professional relationships with customers and provide courteous, helpful assistance.
• Report customer compliments and complaints to management.
• Adhere to customer turnover per hour benchmarks.
• Assist in training new and existing team members.
• Ensure outgoing stock/items/scripts are scanned and paid for.
• Maintain housekeeping in line with Dis-Chem standards.
• Comply with Health & Safety regulations, company policies, and uniform standards.
• Report suspicious or inappropriate behavior by staff or customers.

Competencies

Essential:

• Knowledge of retail operations and administration
• Problem-solving skills with appropriate escalation
• Basic arithmetic skills (addition, subtraction, multiplication, division)
• Effective verbal communication
• Timely and professional customer service
• Ability to follow procedures accurately
• Accountability and ability to deliver results with minimal supervision

Advantageous:

• Basic computer skills (Word, Excel, Outlook)
• Numerical skills and SAP knowledge

Special Conditions of Employment:

• Availability to work retail hours
• South African citizen
• MIE clearance, no criminal record, clear credit rating
• Driver’s license with own reliable transport

Remuneration and Benefits:

• Market-related salary

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