Job Description

Dischem Vacancies – CJS Customer Liaison Officer

CJS Customer Liaison Officer – Dischem Vacancies

About the Role
Dis-Chem Pharmacies (CJ Speciality) is seeking a CJS Customer Liaison Officer to join the Head Office team. The successful candidate will act as the key point of contact between the company, clients, and suppliers—providing accurate product and service information while resolving queries efficiently. The role focuses on maintaining high service standards and ensuring excellent customer satisfaction.

Minimum Requirements

Essential:

• Grade 12 / Matric or Senior Certificate
• Post Basic Pharmacist Assistant Qualification
• 2–5 years’ relevant experience in customer service

Advantageous:

• Business Development qualification
• Experience with SAP, Unisolve, and EWM systems
• Specialised knowledge in hospital and surgical environments

Key Responsibilities

Pharmacy Compliance:

• Operate under the supervision of a pharmacist in line with Pharmacy Council regulations
• Assist with the sale and control of Schedule 1–6 medicines
• Support ordering, preparation, labelling, and dispensing of medication
• Provide customers with clear and accurate usage instructions

Product Sourcing:

• Improve sourcing processes to maximise efficiency
• Apply ethical negotiation techniques to secure optimal deals
• Implement procurement strategies and manage supplier performance
• Assess supply chain risks and develop alternative sourcing solutions
• Coordinate with suppliers, internal teams, and customers
• Work closely with the warehouse to prioritise orders

Stakeholder Management:

• Represent the company professionally in line with its values
• Build and maintain strong supplier and customer relationships
• Ensure high service standards and best practices
• Resolve complaints promptly and recommend service improvements
• Conduct customer satisfaction research and implement findings
• Maintain open, trust-based communication with stakeholders

Customer Service:

• Handle high volumes of inbound and outbound calls efficiently
• Process orders within required timelines
• Maintain accurate records of communications and order progress
• Address issues related to unfulfilled orders
• Follow established communication protocols and turnaround times

Reporting and Administration:

• Monitor and report on customer service efficiency
• Record all queries and resolutions daily
• Identify root causes of issues and propose long-term solutions
• Compile reports on product performance, quality, and feedback
• Collaborate with stakeholders to review sales performance
• Present product updates and new ranges to management

Core Competencies

• Strong knowledge of medical products within wholesale, hospital, or supplier environments
• Excellent problem-solving and decision-making skills
• Ability to build and maintain professional relationships
• High attention to detail and commitment to quality standards
• Effective communication and negotiation skills
• Analytical thinking with the ability to interpret data
• Accountability and willingness to learn from mistakes
• Proactive mindset with a focus on continuous improvement
• Adaptability in fast-paced and changing environments
• Confidence in delivering information and presentations

Special Conditions of Employment

• South African citizenship
• Clear criminal and credit record (MIE)
• Valid driver’s licence and reliable transport

Remuneration and Benefits

• Market-related salary
• Medical aid
• Provident fund
• Staff account

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