Job Description

Clicks Group Careers – Digital Communications Coordinator

Digital Communications Coordinator

About the Program:

Job Purpose:
To assist in implementing engaging digital communications initiatives to diverse audiences, coordinate and maintain the digital presence, and collaborate across departments to deliver on the digital communications strategy.

Key Responsibilities:

• Brief, build, and update digital communications content to ensure accuracy and relevance.
• Utilize best practices and emerging digital communications tools while aligning with internal processes.
• Coordinate, brief, edit, build, maintain, and deploy campaigns across Email, SMS, App notifications, Pop-ups, and WhatsApp.
• Ensure all communications receive prior approvals and adhere to the deployment calendar.
• Assist in analyzing and reporting on digital communications initiatives to measure performance and identify improvements.

Minimum Requirements:

Job Knowledge:

• Digital marketing principles, practices, and global trends
• Digital communication platforms and tools
• Copywriting and editing
• Communication strategies and best practices

Skills and Abilities:

• Innovative thinking and creative communication ideas
• Relationship building and collaboration
• Analytical skills, including BI reporting and deriving insights from data
• Effective written and verbal communication
• Managing complexity and content creation
• Proficiency in communication and content management

Desirable Skills:

• Advanced data analytics or data science
• Proficiency in publishing, content development, video and photo editing tools, digital media formats, and HTML

Experience:

• Minimum 2 years’ marketing experience (retail/FMCG experience desirable), including at least 1 year in digital communications
• Minimum 1 year using digital communications and social media management tools
• Desirable: 3 years’ marketing experience with at least 1 year in digital communications

Education:

• Essential: National Diploma in Marketing, Communication, or relevant discipline
• Desirable: Bachelor of Commerce or equivalent in Marketing or related field

Essential Competencies:

• Working with people
• Presenting and communicating information
• Writing and reporting
• Applying expertise and technology
• Planning and organising
• Delivering results and meeting customer expectations
• Adapting and responding to change
• Achieving personal work goals and objectives

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