Permanent Regional Manager – Pick n Pay Careers
Job Description
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Pick n Pay Careers – Regional Manager
Regional Manager
About the Program
Pick n Pay is seeking a Regional Manager on a 6-month fixed-term contract to lead and drive performance across all Clothing stores within a defined region. This role provides strategic direction, commercial leadership, and operational oversight to ensure the achievement of sales, profitability, and customer experience targets.
The Regional Manager leads a team of Area Managers and Store Managers, ensuring alignment with company strategy, consistent execution of brand standards, and delivery of operational excellence. This role is accountable for overall regional performance, driving growth, managing risk, and building a high-performance, customer-focused culture.
Minimum Requirements
- Diploma or Degree in Retail, Business, or related field
- 8–10 years’ experience in retail clothing
- Minimum 4–5 years in a senior multi-store leadership role at Area or Regional level
- Proven track record managing large-scale, multi-location operations
- Strong commercial and financial management experience
- Computer literate (MS Office, SAP, and reporting systems)
- Valid driver’s license with the ability to travel extensively
Behavioral Competencies
- Strong leadership and people development capability
- Excellent communication and stakeholder management
- Customer-focused mindset
- Results-driven with strong commercial focus
- Decisive and resilient in a fast-paced environment
- Ability to influence and drive performance across multiple teams
Technical Competencies
- Advanced retail clothing and commercial acumen
- Regional financial and performance management
- Sales, gross profit, and KPI optimisation
- Operational governance and compliance
- Talent and succession management
- Supply chain and stock management understanding
- Large-scale visual merchandising execution
Key Responsibilities
Regional Strategy & Commercial Performance
- Drive sales, profitability, and growth across the region
- Develop and execute regional strategies aligned to company objectives
- Monitor and analyse performance across all areas and stores, identifying risks and opportunities
- Ensure achievement of sales targets, gross profit, and operational KPIs
Leadership & People Management
- Lead, coach, and develop Area Managers and Store Managers
- Build a high-performance culture focused on accountability and results
- Drive talent development, succession planning, and leadership capability
- Ensure effective and consistent performance management practices
Operational Excellence & Governance
- Ensure consistent execution of operational standards, policies, and procedures
- Drive compliance with audit, risk, OHS, and security standards
- Conduct regional store reviews and audits to ensure alignment
- Oversee stock management, shrinkage control, and operational efficiency
Customer Experience & Brand Execution
- Promote a customer-first culture across all stores
- Ensure consistent execution of visual merchandising and brand standards
- Monitor and continuously improve customer experience and service delivery
Financial & Performance Management
- Manage regional budgets, cost control, and financial performance
- Monitor expenses, shrinkage, and stock losses across all areas
- Provide insights and recommendations to improve business performance
- Ensure accurate and timely reporting across the region
Stakeholder Management
- Partner with Executive Leadership, HR, Finance, Supply Chain, and Commercial teams
- Ensure alignment between Head Office strategy and regional execution
- Drive cross-functional collaboration across the business
Change Leadership & Continuous Improvement
- Lead strategic initiatives and transformation projects across the region
- Identify opportunities to improve efficiency, performance, and customer experience
- Support implementation of new systems, processes, and business initiatives
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