Job Description

Pick n Pay Careers – Manager Deli

Manager Deli – Pick n Pay Careers

About the Role
Pick n Pay Careers is looking for a skilled and results-oriented Manager Deli to lead deli operations and drive commercial success. This role requires a strong leader with expertise in fresh food production, financial performance, and customer experience, ensuring high-quality offerings and operational excellence.

Minimum Requirements

• Grade 12 (essential)
• Culinary qualification at Level 2 or a Hospitality and Catering Services qualification
• 3–5 years’ experience in a retail fresh food environment, preferably within Deli, Hot Kitchen, Cold Kitchen, or Ready-to-Eat departments
• At least 2 years in a supervisory or management role within food production or fresh retail operations
• Proven experience managing margins, waste control, and fresh food operations
• Strong knowledge of food safety regulations and merchandising principles

Key Competencies

• Strong business and financial acumen, including margin management and cost control
• In-depth understanding of high-volume fresh food production planning
• Ability to balance operational discipline with product innovation
• Leadership capability with effective coaching and team development skills
• Analytical skills to interpret sales and performance data
• Customer-focused mindset with attention to quality and presentation
• Excellent communication skills

Key Responsibilities

Commercial and Financial Performance

• Deliver sales, gross margin, and contribution targets through effective pricing, promotions, and product mix strategies
• Monitor daily trading performance, including sales, waste, shrinkage, and stock levels to protect profitability
• Align production volumes with sales forecasts and promotional cycles to minimise waste and maximise yield
• Identify and address margin risks through structured corrective actions

Production, Quality and Innovation

• Ensure strict adherence to recipes, portion control, and structured production planning for consistency and efficiency
• Maintain high standards of food quality, taste, and presentation
• Introduce seasonal and value-added products within approved guidelines to enhance competitiveness
• Ensure product freshness, availability, and effective stock rotation across all areas

Customer Experience and Merchandising

• Create an engaging deli environment through strong visual merchandising and food presentation
• Execute planograms and promotional displays to drive sales conversion
• Uphold excellent service standards with knowledgeable customer engagement
• Monitor customer feedback and adjust offerings to improve satisfaction and loyalty

Operational Excellence and Compliance

• Ensure compliance with food safety regulations, hygiene standards, and internal audit requirements
• Oversee temperature controls, food handling practices, and quality assurance processes
• Manage staff scheduling in line with productivity and sales demands
• Drive continuous improvement initiatives to enhance efficiency and operations

Leadership and Team Development

• Lead, coach, and develop the deli team to achieve operational and commercial objectives
• Build team capability in production planning, portion control, and customer service
• Foster a performance-driven culture focused on accountability, quality, and continuous improvement

Reporting and Controls

• Analyse sales, margin, waste, and stock reports to identify opportunities and risks
• Implement structured action plans supported by measurable KPIs
• Maintain accurate and compliant administrative and operational records in line with company standards

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