Contract Afrikaans Speaking Customer Service Advisor | Surgo Vacancies
Job Description
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Surgo Vacancies – Afrikaans Speaking Customer Service Advisor
Location: Cape Town, Western Cape
Company: Surgo
Job Type: Permanent
Job Sector: Customer Service
Afrikaans Speaking Customer Service Advisor – Century City
Surgo is seeking an Afrikaans Speaking Customer Service Advisor to join our client’s dynamic team in Century City. The primary goal of this role is to deliver exceptional customer service by understanding and addressing client needs, ensuring business profitability while upholding fair customer treatment. You will handle inbound calls, responding to general inquiries related to contracts and transactions.
Experience:
- Minimum 12 months unbroken inbound call centre experience
- Customer service experience
- Administration experience
- Experience in healthcare, insurance, financial, or administration industries is highly advantageous
- Knowledge of relevant legislative environments is a plus
Requirements:
- Grade 12 qualification
- Fluent in Afrikaans and English (Read, Write, Speak)
- Proficient in MS Office Suite
- Clear criminal record
- Available immediately
- Fixed-term Contract
- Own transport (advantageous)
Key Responsibilities:
- Answer calls and respond to customer inquiries professionally
- Provide accurate product and service information
- Resolve customer issues using in-house systems
- Maintain detailed call logs and reports
- Escalate complex issues to senior agents or team leaders
- Ensure productivity and quality standards are met
- Accurately capture data in CRM systems
- Adhere to company policies and processes
- Monitor and maintain Average Handling Time (AHT) and Service Level Agreements (SLA)
- Ensure compliance with business processes and legislation
Critical Skills/Competencies:
- Strong communication (verbal and written)
- Solution-driven mindset
- Excellent problem-solving & accuracy
- Self-motivated and able to work independently
- Adaptable to dynamic environments
- Resilient and flexible
- Strong organisational skills
- Ability to work effectively in a team
Salary & Working Hours:
- Salary: R9,500 per month
- Monday – Friday (08:00 – 17:00)
- Every second Saturday (08:00 – 12:00)
Office Location:
- Century City
How to Apply:
Submit your application directly via this job board, quoting the reference number L9WR3396 in your subject line or email body.
Surgo (Pty) Ltd promotes Employment Equity (EE) and welcomes applications from individuals with disabilities and diverse backgrounds. If no feedback is received within three months, consider your application unsuccessful. Your CV will remain on our database for future opportunities unless requested otherwise.
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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