Permanent Call Centre Manager | Momentum Group Vacancies
Job Description
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Momentum Group Vacancies – Call Centre Manager – Midrand
Location: Midrand, Johannesburg
Company: Momentum Group
Job Type: Permanent
Job Sector: Customer Service
Closing Date: 2025/08/26
Reference Number: MMH250811-4
Job Title: Call Centre Manager – Midrand
Position Type: Permanent
Role Family: Sales
Cluster: Metropolitan Life
Location – Country: South Africa
Location – Province: Gauteng
Location – Town / City: Midrand
Introduction
Metropolitan is one of the oldest financial services brands in South Africa. With a 127-year legacy of serving communities, Metropolitan empowers Africa’s people through affordable financial solutions that drive growth and security. Operating in South Africa and 12 other African countries, we offer funeral insurance, health cover, savings, retirement solutions, and life insurance.
Role Purpose
Manage and motivate the Call Centre team to deliver exceptional client experiences and achieve sales targets.
Requirements
- Grade 12/NQF4 qualification minimum.
- Degree in Commerce or Business Management (preferred).
- FSB-recognised qualification (Board Notice 268 of 2014) for Key Individual compliance.
- FAIS Key Individual Regulatory Exam Level 1 passed.
- FAIS Representative Regulatory Exam Level 5 passed.
- Fluency in African languages.
- 5 years’ experience in Call Centre Management.
Duties & Responsibilities
- Develop action plans to drive sales, motivate teams, and improve performance.
- Set and monitor sales targets aligned with business goals.
- Collaborate on strategies to enhance productivity, compliance, and call quality.
- Analyse performance trends and implement corrective actions.
- Optimise operational efficiencies and client service delivery.
- Resolve client queries promptly to ensure satisfaction and process improvement.
- Maintain service level agreements and provide expert advice to stakeholders.
- Foster a positive work culture, leadership, and talent development.
- Manage budgets, financial compliance, and risk mitigation.
Competencies
- Articulating information
- Developing strategies
- Empowering individuals
- Exploring possibilities
- Generating ideas
- Interacting with people
- Making decisions
- Providing insights
Enquiries: gosego.mophosho@metropolitan.co.za
Policy
We are committed to Employment Equity, diversity, and inclusion. Appointments align with our equity goals, and we encourage applications from people with disabilities.
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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