Job Description

Pepkor Vacancies – Department Manager

Department Manager – Pepkor Vacancies

About the Role
Pepkor is seeking a strategic and results-oriented Department Manager to lead the Collections function and drive profitability. This role is responsible for managing credit and collections operations in line with company policies and relevant legislation, while maintaining optimal delinquency and charge-off levels. The Department Manager will also focus on developing high-performing teams to ensure operational excellence and continuous improvement.

Key Responsibilities

Operational Management

• Ensure all activities align with Credit and Collections policies and regulatory requirements
• Utilize call centre technologies to enhance operational efficiency and performance
• Manage inbound and outbound calling strategies to maximize collections outcomes
• Achieve productivity targets while controlling delinquency and minimizing charge-offs
• Establish and maintain performance controls to identify gaps, improve processes, and reduce costs
• Analyze delinquency trends and external economic factors to drive improved results
• Collaborate with internal departments to enhance credit quality and risk management
• Resolve customer and interdepartmental disputes related to receivables
• Prepare and distribute receivables reports to senior management as required
• Review and approve monthly charge-off schedules and communicate updates to relevant stakeholders
• Maintain accurate customer records and documentation
• Stay updated on legislation including the National Credit Act and Debt Collectors Act
• Participate in industry forums to enhance credit knowledge and best practices
• Execute ad hoc projects and responsibilities as assigned

Team Leadership and People Management

• Lead and manage a team of Collections Team Managers to achieve departmental objectives
• Implement strategic plans through effective recruitment, training, and performance management
• Foster a high-performance, customer-focused culture within the department
• Conduct regular team meetings to drive communication, motivation, and productivity
• Mentor and coach team members while supporting their professional development
• Set clear performance targets and conduct regular performance reviews
• Address underperformance, probation requirements, and behavioral concerns in line with company policies
• Manage employee relations, absenteeism, and return-to-work processes
• Oversee payroll-related processes including leave, overtime, and system updates
• Build a cohesive, motivated, and high-performing team environment
• Promote effective collaboration across internal and external stakeholders

Job Requirements

Experience

• Minimum of 5 years’ experience in a Team Manager role
• At least 3 years’ experience in a Department Manager position

Qualifications

• Grade 12 or equivalent qualification
• BCom in Management is advantageous
• Diploma in Credit Management is advantageous

Skills and Competencies

• Strong leadership and team management capabilities
• In-depth knowledge of credit and collections processes
• Solid understanding of relevant legislation and regulatory requirements
• Excellent analytical, problem-solving, and decision-making skills
• Strong communication and interpersonal abilities
• Ability to manage multiple priorities in a fast-paced, target-driven environment
• High level of accountability, attention to detail, and strategic thinking
• Proficiency in systems related to collections, reporting, and workforce management

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