Job Description

Pepkor Vacancies – EDC Administrator

EDC Administrator

Company: Pepkor Vacancies

About the Program:
We are seeking a dedicated EDC Administrator to perform comprehensive administrative functions across the Collections and Recoveries portfolios and provide support to our external Debt Collections processes.

Key Responsibilities:

Daily Activities

• Manage query resolution and escalations in line with SLA
• Provide administration support to EDC
• Ensure compliance with the Collections strategy
• Conduct performance reporting
• Complete reconciliations and audits within EDC
• Perform book analysis and optimisation
• Respond to dispute-related queries from External Debt Collectors and Service Providers
• Liaise with other departments as required
• Reconcile and manage monthly settlements
• Draft responses to enquiries following query resolution
• Prepare monthly presentations for management

Administration

• Capture all leave transactions on ESS
• Submit overtime to the Manager on time
• Manage CAS administration

Adherence

• Comply with all Company Policies and Procedures including Absence Management, House Rules, and Disciplinary Policy

Ad-hoc Tasks

• Contribute to team objectives by accomplishing related tasks as needed
• Action instructions from the Manager as required
• Support the development and implementation of initiatives to enhance and streamline Recoveries operations

Job Requirements:

Qualification

• Grade 12 or NQF Level 4

Experience

• Minimum of 6 months in a similar role, preferably within financial services, collections, or retail
• Experience in Collections & EDC management with query management exposure

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