Permanent Claims Handler I | HR Option
Job Description
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HR Option Vacancies – CLAIMS HANDLER I
Location: Bryanston, Johannesburg
Company: HR Option
Job Type: Permanent
Job Sector: Insurance
Job Title: Claims Handler I
Company: HR Option
Job Summary
We are seeking a detail-oriented Claims Handler I to join our team. The ideal candidate will manage and settle claims efficiently, ensuring excellent service delivery and adherence to industry standards.
Formal Education:
- Matric
- Relevant NQF 5
- Successfully completed the RE 5 Examination Level 1
- Commercial and Personal Lines Class of Business
Experience:
- Minimum 2 years of claims experience with a claims settling mandate
- Minimum 5 years of working experience in the Short-Term Insurance industry
Key Responsibilities:
Processes:
- Maintain claims standards and provide quality service
- Register motor and non-motor claims for personal and commercial policies
- Appoint assessors and verify cover sufficiency
- Handle and settle allocated claims, ensuring accurate data updates
- Manage claims from initiation to settlement
- Gather claim information from clients and stakeholders
- Verify claim details against policy coverage
- Collaborate with team members to determine claim outcomes
- Communicate claim decisions in writing
- Refer complex cases to loss adjusters
- Evaluate claims based on facts and investigations
- Settle claims within established guidelines to minimize leakage
- Collect necessary documentation for claim decisions
- Adjust reserves as needed
- Facilitate car hire for accident or theft incidents
- Arrange assistance for obtaining critical claim documents
- Manage salvage processing (motor & non-motor)
- Follow up with loss adjusters/assessors
- Negotiate claims with clients and service providers
- Maintain detailed claim file notes
- Escalate potential errors to Claims Manager
- Complete claim files and archive per company procedures
- Ensure compliance with operational standards
- Update systems (e.g., diary & daily mail)
- Address complaints promptly (internal & external)
- Resolve queries efficiently
- Submit insurer reports on time
- Deliver a positive claims experience
- Maintain relationships with clients, colleagues, and service providers
- Update underwriting post-claim (item deletions/replacements)
- Maintain records of submitted reports
People:
- Ensure customer satisfaction through high service standards
- Resolve escalated customer queries and complaints
- Develop work routines aligned with operational goals
- Share knowledge and contribute to process improvements
- Uphold organizational culture and values
- Collaborate with the Claims team to meet service targets
Technology:
- Follow organizational policies and procedures
- Identify process improvement opportunities
- DOFA confirmation from FSB
- Cardinal 360 system experience (advantageous)
Apply Now:
HR Option – Hiring the best talent for sustainable success.
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How to Apply
To apply for this position, click the “Apply Now” button or follow the specific instructions provided in the job description. Ensure that your CV and supporting documents are up to date and relevant to the position.
Please note: This job posting may be closed at any time by the employer, either due to internal recruitment policies, legal requirements, or once a suitable candidate has been found. We encourage you to apply as early as possible.
Only shortlisted candidates will be contacted.
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