Job Description

Spar Vacancies – Key Account Manager SecureDrive

Key Account Manager SecureDrive

Company: Fidelity Vacancies

Job Overview:
Fidelity Vacancies is seeking a proactive Key Account Manager SecureDrive to manage client relationships and ensure smooth day-to-day operations. This role involves overseeing the client account, coordinating internal teams, and ensuring all service delivery standards are met efficiently.

Key Responsibilities:

• Ensure client needs and expectations are consistently met
• Address queries related to the tracking portal, fitments, repairs, stolen vehicle recoveries, and other account issues
• Manage issues with both internal teams and external customers
• Prepare and present reports to clients and support internal reporting requirements
• Maintain and regularly reconcile the client database, addressing anomalies promptly
• Oversee day-to-day operations including new fitments, repairs, de-installations, and reinstallations
• Ensure all customer branches have marketing materials and training to promote tracking units effectively
• Train relevant personnel on fleet portal, app, and other product features
• Conduct regular health checks on units, identifying those requiring repair
• Ensure all FSD staff on client premises are well-presented, punctual, productive, and meet quality standards
• Implement controls over stock and SIM cards related to the account
• Plan and update systems for new fitments and ensure correct vehicle information is recorded
• Remove de-installed or deactivated units from all systems and billing processes
• Support timely collection of outstanding invoices
• Process additional billing requirements as per SLA agreements
• Assist with stock forecasting and budgeting
• Ensure all work is executed according to company policies and procedures
• Source and acquire new B2B and SME business through ongoing prospecting

Minimum Qualifications and Experience:

• Previous experience in a similar account management role preferred
• Strong computer skills, particularly in Excel (PivotTables, VLOOKUP, data manipulation)
• Excellent verbal and written communication skills
• Strong interpersonal and client relationship skills
• Prior experience in telematics is advantageous

Attributes:

• Highly organized and structured
• Strong data analytics and Excel skills
• Practical, detail-oriented, and solution-focused
• Excellent time management and planning skills
• Ability to manage multiple projects simultaneously
• Analytical and problem-solving mindset
• Comfortable working in a fast-paced, high-pressure environment

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