Job Description

Dischem Vacancies – Casual Merchandiser

Casual Frontshop Assistants – Dischem Vacancies

About the Role
Dis-Chem De Drift (New Store) in Velddrif is seeking Casual Frontshop Assistants to uphold merchandising standards while delivering excellent customer service at the point of sale in line with Dis-Chem policies and procedures.

Minimum Requirements

Essential:

• Grade 12 / Matric or Senior Certificate
• 0–6 months retail work experience

Advantageous:

• 1 year retail work experience
• Certification in Retail Business Management

Key Responsibilities

• Ensure full product ranges are available and neatly displayed on shelves.
• Monitor stock to prevent expired or outdated items.
• Restock merchandise to maximize sales.
• Resolve customer out-of-stock queries promptly.
• Store and organize delivered or storeroom stock correctly.
• Maintain accurate merchandise displays, labels, and pricing; report discrepancies to management.
• Keep the storeroom tidy and well organized.
• Stay updated on product knowledge to assist customers effectively.
• Assist with back shopping and restocking as required.
• Handle merchandise carefully to minimize losses.
• Process transactions including cash, cards, vouchers, coupons, and loyalty cards.
• Facilitate returns and exchanges in line with company policy.
• Secure cash in the drop safe according to SOPs.
• Ensure line voids and price changes are approved by a Frontshop Leader or Retail Store Assistant.
• Maintain accurate cash flow at all times.
• Rotate stock regularly and follow stock control procedures.
• Report low, damaged, expired, or out-of-stock items to management.
• Assist with stock counts and general stocktaking.
• Support loading and off-loading of stock; flatten boxes for designated disposal.
• Build professional relationships with customers and provide friendly, helpful service.
• Report customer compliments and complaints to management.
• Meet customer turnover per hour benchmarks.
• Assist with training new and existing team members.
• Ensure outgoing stock, items, and scripts are scanned and paid for.
• Maintain housekeeping in line with Dis-Chem standards.
• Comply with Health & Safety regulations, company policies, and uniform standards.
• Report suspicious or inappropriate behavior by staff or customers.

Competencies

Essential:

• Knowledge of retail operations and administration
• Problem-solving with appropriate escalation
• Basic arithmetic skills
• Clear verbal communication
• Timely and professional customer service
• Ability to follow procedures
• Accountability and ability to work with minimal supervision

Advantageous:

• Basic computer skills (Word, Excel, Outlook)
• Numerical skills and SAP knowledge

Special Conditions of Employment:

• Availability to work retail hours
• South African citizen
• MIE clearance, no criminal record, clear credit rating
• Driver’s license with own reliable transport

Remuneration and Benefits:

• Market-related salary
• Provident Fund
• Staff Account
• Medical Aid

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