Job Description

Spar Vacancies – Credit Controller

Position: Credit Controller

Role Overview:
As a Credit Controller, you will be responsible for collecting outstanding amounts while achieving strong results in debtors’ days (DSO), cash collections, and the reduction of bad debt and write-offs.

Minimum Requirements:

• Matric.
• Credit Management or Finance-related qualification.
• 2–3 years’ collections experience in a high-volume consumer environment.
• Strong working knowledge of Microsoft Office and Excel.
• Working knowledge of LSN and SAP.
• Strong interpersonal and communication skills.

Key Responsibilities:

• Contact clients telephonically regarding due and overdue accounts to secure payment of arrears.
• Accurately capture call notes and client interactions in the Listener system.
• Achieve daily minimum collection call targets.
• Capture debit order resubmissions and verify client information in the Listener system.
• Convert clients from printed to electronic communication channels.
• Secure payment commitments and follow up to ensure settlement within agreed timelines.
• Issue letters of demand and suspensions in line with the collection policy.
• Review regional suspense accounts daily and allocate unassigned payments correctly.
• Request account suspensions once prescribed collection actions have been completed.
• Clearly communicate company policies, collection procedures, and service-specific information to clients.
• Log client queries accurately and redirect non-credit-related queries to the relevant departments for resolution.
• Follow up on forwarded queries to ensure resolution and payment.
• Provide clients with invoices, statements, and relevant documentation upon request.
• Resolve credit control-related queries and communicate outcomes to internal and external stakeholders.
• Prepare and process administrative documentation including credit note requests, refunds, transfers, and master data amendments.
• Ensure accurate daily processing of receipt and credit/debit note offsets.
• Reconcile accounts with credit balances and process necessary adjustments, refunds, or transfers.
• Consistently achieve individual and departmental collection and bad debt provision targets.
• Maintain high standards of customer service, professionalism, and client courtesy.
• Participate in ad-hoc projects within the Credit Control department.
• Maintain excellent housekeeping and record management standards.

Skills & Behavioural Competencies:

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Ability to work under pressure and manage difficult client interactions.
• Confident and professional telephone manner.
• Computer literate with intermediate Excel skills.
• High level of accuracy with strong attention to detail.
• Excellent reconciliation and problem-solving skills.
• Strong interpersonal skills with consistency and resilience.

APPLY NOW

70 total views, 1 today

Apply for this Job

Name *

Email *

Message *

Upload resumé (pdf, doc, docx, zip, txt, rtf)

Upload cover letter (pdf, doc, docx, zip, txt, rtf)