Permanent Groups Agent – Flysafair careers
Job Description
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Flysafair careers – Groups Agent
Groups Agent
About the Role
As a Groups Agent at FlySafair, you will be responsible for coordinating and managing group travel bookings while delivering exceptional customer service. You will handle incoming calls, emails, and other communications from passengers and prospective clients, ensuring all queries are addressed efficiently and professionally.
Your role will involve assisting customers with booking changes, special requests, lost property queries, and new reservations. You will generate group quotations, manage bookings from start to finish, and guide clients through the entire process to ensure a seamless experience.
You will also verify payments, capture passenger details, and manage group amendments while maintaining accurate records. Building strong relationships with both new and existing clients will be key, along with identifying recurring customer issues and providing feedback to management to improve service delivery.
Key Responsibilities
- Coordinate and manage group travel bookings.
- Respond to customer queries via calls, emails, and other channels.
- Assist with booking changes, new reservations, and special service requests.
- Provide support with lost property and passenger assistance needs.
- Generate group quotations and manage bookings through to completion.
- Verify client payments and capture accurate passenger information.
- Maintain strong relationships with clients and deliver excellent customer service.
- Identify recurring issues and provide feedback to management.
- Ensure timely, accurate, and courteous communication with all customers.
Requirements
- Grade 12 or equivalent (essential).
- Call centre experience (preferred).
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience with Zendesk, phone systems, Raddix, and PayU (advantageous).
- Willingness to work overtime when required.
- Ability to work shifts.
- Up-to-date knowledge of FlySafair products and services.
Personal Attributes
- Friendly and professional demeanor.
- Strong communication and interpersonal skills.
- Ability to work both independently and within a team.
- Proactive with strong problem-solving abilities.
- Excellent attention to detail and listening skills.
- High level of customer service orientation.
- Strong time management and reliability.
Application Guidelines
- Email applications will not be accepted.
- Preference will be given to members of under-represented designated groups.
- If no feedback is received within two weeks of the closing date, please consider your application unsuccessful.
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