Job Description

Dischem Vacancies – Casual Frontshop Assistant

Casual Frontshop Assistant – Dischem Vacancies

Job Description
Dis-Chem Malvern Park is seeking a Casual Frontshop Assistant to maintain merchandising standards while supporting customer service at the point of sale in line with Dis-Chem policies and procedures.

Minimum Requirements
Essential:

• Grade 12 / Matric or Senior Certificate
• 0–6 months retail work experience

Advantageous:

• 1 year retail experience
• Certification in Retail Business Management

Key Responsibilities

• Ensure full product ranges are stocked, neatly displayed, and within sell-by dates
• Restock merchandise to maximise sales
• Respond to all out-of-stock customer queries promptly
• Store and organise delivered stock and stock from the storeroom in the correct locations
• Maintain correct merchandise displays, labels, and pricing, reporting discrepancies to management
• Keep the storeroom organised, tidy, and efficient
• Stay informed on new product knowledge to assist customers effectively
• Assist with back shopping and restocking of merchandise and supplies
• Handle all merchandise carefully to prevent losses
• Process all transactions accurately, including cash, cards, vouchers, coupons, and other accepted payments
• Exchange merchandise and process authorised returns
• Process loyalty cards, including those of accelerated partners
• Safely manage cash and ensure proper placement in drop safes according to SOPs
• Ensure line voids and price changes are approved and signed by the Frontshop Leader or Retail Store Assistant
• Maintain accurate cash flow at all times
• Rotate stock regularly and follow Dis-Chem stock control procedures
• Report low stock, out-of-stock, damaged, or expired items to management
• Assist with stock counts and general stocktaking
• Help with loading and offloading stock, and manage packaging disposal
• Establish professional relationships with customers, providing courteous and helpful assistance
• Report customer compliments and complaints to management
• Meet customer turnover per hour benchmarks
• Support training of new and current team members
• Ensure outgoing stock/items/scripts are scanned and paid for
• Keep daily takings secure until deposited in the drop safe
• Report suspicious behaviour of staff or customers
• Maintain housekeeping in line with Dis-Chem standards
• Adhere to Health and Safety rules, company policies, SOPs, and uniform/personal appearance policies

Competencies
Essential:

• Knowledge of retail operations and administration
• Problem-solving skills with ability to escalate issues appropriately
• Basic arithmetic skills (addition, subtraction, multiplication, division)
• Effective verbal communication and timely response to customer queries
• Ability to follow procedures and take personal responsibility for quality and timely work

Advantageous:

• Basic computer skills (Word, Excel, Outlook)
• Numerical skills and SAP experience

Special Conditions of Employment

• Willingness to work retail hours
• South African citizen
• Valid MIE, clear criminal record, and clear credit rating
• Driver’s license and reliable transport

Remuneration and Benefits

• Market-related salary

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