Job Description

Clicks Group Careers – Service Advisor

Service Advisor – Clicks Group Careers

About the Program:

Job Purpose:
To ensure service excellence at the point of sale by delivering fast, efficient, and professional customer service while managing all point of sale (POS) operations effectively.

Key Responsibilities:

• Direct and control all operational activities at the point of sale efficiently and on time.
• Safely manage stock and cash to minimize shrinkage while maintaining high standards of housekeeping and administration.
• Train, motivate, and guide shop assistants/cashiers to ensure service excellence at all times.
• Ensure adequate staffing of shop assistants/cashiers in line with schedules, company policies, and labour legislation.
• Resolve customer queries promptly and professionally in accordance with company policies.
• Promote the Clicks ClubCard to achieve participation targets.
• Enforce security measures, cash controls, and returns policies to manage stock effectively and minimize losses.
• Act as a brand ambassador by providing friendly, visible, and professional service.
• Support Clicks’ vision to be the customer’s first choice health and beauty retailer by living and driving company values.
• Maintain up-to-date knowledge of products, promotions, and events to provide accurate information to customers.

Minimum Requirements:

Qualifications and Experience:

• Essential: Grade 12
• Desirable: Maths and English at 50% or higher (Grade 12 level)
• Essential (External applicants): Relevant Retail/Business Management qualification
• Minimum 1 year experience in a customer-facing role, supervising multiple employees within a retail/FMCG environment
• Experience in numeracy and stock management

Skills and Abilities:

• Understanding of financial management principles
• Retail/FMCG experience with merchandising and promotions knowledge
• Knowledge of stock, cost, risk, and compliance management
• Customer service excellence
• Labour legislation and industrial relations knowledge
• Competency-based interviewing skills
• Results-driven with strong managerial, planning, and problem-solving skills
• Strong customer orientation and communication skills
• Computer literate and numerate

Competencies:

• Leading and supervising teams
• Delivering results and meeting customer expectations
• Relating and networking effectively
• Following instructions and procedures
• Working collaboratively with others
• Analysing and solving problems
• Planning and organising efficiently
• Coping with pressures and setbacks

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