Job Description

Dischem Vacancies – Casual Frontshop Assistant

Casual Frontshop Assistant – Dischem Vacancies

Job Description
Dis-Chem Pharmacies is seeking a Casual Frontshop Assistant for the Central Park, Century City store. The role focuses on maintaining merchandising standards while supporting customer service at the point of sale in accordance with Dis-Chem policies and procedures.

Minimum Requirements
Essential:

• Grade 12 / Matric or Senior Certificate
• 0–6 months retail work experience
  Advantageous:
• 1 year work experience within retail

Key Responsibilities

• Ensure all products are fully stocked on shelves, neatly presented, and within sell-by dates
• Restock merchandise as needed to maximise sales
• Address all customer out-of-stock queries in a timely manner
• Store delivered stock and items from the storeroom in the correct locations
• Ensure merchandise displays, labels, and pricing are accurate; report discrepancies to management
• Maintain an organised, tidy storeroom
• Stay up to date with new product knowledge to assist customers effectively
• Assist with back shopping and restocking of supplies
• Handle all merchandise carefully to prevent losses
• Transact all purchases, processing cash, cards, vouchers, coupons, and other payments
• Exchange merchandise and accept authorised returns
• Process all loyalty cards, including accelerated partners
• Safely manage cash in accordance with SOPs
• Ensure all line voids and price changes are approved and signed off by the Frontshop Leader or Retail Store Assistant
• Maintain accurate cash flow at all times
• Rotate stock regularly and adhere to Dis-Chem stock control procedures
• Report low, damaged, out-of-stock, or expired stock to management
• Assist with stock counts and general stocktaking
• Load and offload stock as required and manage packaging disposal
• Establish professional relationships with customers, providing friendly and helpful service
• Report customer compliments and complaints to management
• Adhere to customer turnover per hour benchmarks
• Assist with training new and current team members
• Scan and process all outgoing stock/items/scripts accurately
• Keep daily takings secure until deposited in the drop safe
• Report suspicious behaviour of staff or customers to management
• Maintain housekeeping standards according to Dis-Chem policies
• Adhere to health and safety rules, company policies, SOPs, and uniform standards

Competencies
Essential:

• Knowledge of retail operations and administration
• Problem-solving skills and knowing when to escalate issues
• Basic arithmetic comprehension (addition, subtraction, multiplication, division)
• Effective verbal communication
• Timely response to customer queries
• Ability to follow procedures accurately
• Takes personal responsibility for quality and timely completion of work with minimal oversight

Advantageous:

• Basic computer skills (Word, Excel, Outlook) and numerical skills
• Experience with SAP

Special Conditions of Employment

• Willingness to work retail hours
• South African citizen
• Valid MIE, clear criminal record, and clear credit rating

Remuneration and Benefits

• Market-related salary

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