Job Description

Dischem Vacancies – Casual Frontshop Assistant

Casual Frontshop Assistant – Dischem Vacancies

Job Description
Dis-Chem Toti Centre is seeking a Casual Frontshop Assistant to maintain high merchandising standards while providing excellent customer service at the point of sale, in line with Dis-Chem policies and procedures.

Minimum Requirements

Essential:

• Grade 12 – Matric or Senior Certificate
• 0 – 6 months retail work experience

Advantageous:

• 1 year retail work experience
• Certification in Retail Business Management

Key Responsibilities:

• Ensure all products are stocked, neatly presented, and within sell-by dates.
• Restock merchandise to maximize sales and respond promptly to out-of-stock queries.
• Store delivered or pulled stock in the correct space and maintain an organized storeroom.
• Maintain accurate displays, labels, and pricing, reporting discrepancies to management.
• Keep updated on product knowledge to assist customers effectively.
• Assist with restocking merchandise, back shopping, loading and unloading stock.
• Handle all merchandise carefully to prevent losses.
• Transact purchases, including cash, cards, vouchers, coupons, and loyalty cards.
• Process exchanges and returns as authorised by the Frontshop Leader.
• Ensure cash is managed accurately, placed in the drop safe, and line voids/price changes are approved.
• Facilitate stock rotation and adhere to Dis-Chem stock control procedures.
• Report low stock, damaged or expired items to management.
• Assist with stock counting, stocktaking, and maintaining flattened boxes in the designated area.
• Build professional relationships with customers, providing courteous and helpful service.
• Report customer compliments, complaints, and suspicious behaviour to management.
• Meet customer turnover per hour targets and assist in training new and existing team members.
• Ensure housekeeping, uniform, personal appearance, and safety standards are maintained.
• Follow all Dis-Chem Policies, Standard Operating Procedures, and Health & Safety regulations.

Competencies:

Essential:

• Knowledge of retail operations and administration
• Problem-solving and escalation skills
• Basic arithmetic (addition, subtraction, multiplication, division)
• Clear verbal communication and timely customer service
• Follows procedures and takes personal responsibility for quality work

Advantageous:

• Basic computer skills (Word, Excel, Outlook), SAP, and numerical skills

Special Conditions of Employment:

• Ability to work retail hours
• South African citizen
• MIE, clean criminal record, and clear credit rating
• Driver’s license and reliable transport

Remuneration and Benefits:

• Market-related salary

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